Privacy policy.
Privacy Policy Last Updated:11/01/2025
This Privacy Policy explains how Great Lakes EV (“we,” “our,” or “us”) collects, uses, shares, and protects your personal information when you visit our website, communicate with us, or use our products and services, including SMS/text messaging. By accessing or using our services, you agree to this Privacy Policy.
1. Information We Collect We may collect the following types of personal information:
a. Information You Provide Directly Name Email address Phone number Shipping and billing address Payment information (processed securely by third-party payment processors) Vehicle information when requesting service Any information submitted through web forms, SMS, or email
b. Automatically Collected Information IP address Browser type Device information Pages visited and time spent on the website Cookies and tracking technologies c. SMS/Text Message Information Phone number used to subscribe Message history (for compliance) Communication preferences
2. How We Use Personal Information We use your information to: Process orders, service requests, and payments Contact you about your orders, appointments, or service updates Provide customer support Send important account, safety, and transactional notifications Send SMS/text messages only when you have provided express consent Improve our website, products, and services Prevent fraud, meet legal obligations, and maintain security
3. How Personal Information Is Shared We may share your information with: Service providers such as payment processors, shipping carriers, IT support, and marketing platforms (only as needed to provide services) Legal authorities when required by law, court order, or to protect our rights Business partners ONLY when necessary to fulfill a requested service We do NOT sell or rent your personal information to third parties. We do NOT share SMS consent with third parties. This includes affiliates, partners, or external organizations. Your SMS consent is used solely for messages from Great Lakes EV. Mobile opt-in data will NOT be shared with third parties or affiliates.
4. SMS/Text Messaging Policy By providing your mobile number, you may receive transactional messages such as updates about orders, service appointments, or account notifications. Message and data rates may apply. You may opt out at any time by replying STOP. Support messages may be obtained by replying HELP. SMS consent is not shared with third parties. This is required by carrier policies and is strictly enforced.
5. Cookies and Tracking We use cookies and analytics tools to improve the website experience, measure traffic, and personalize content. You may disable cookies in your browser settings.
6. Data Security We use administrative, technical, and physical safeguards to protect your information. While no system is completely secure, we take reasonable steps to prevent unauthorized access, use, or disclosure.
7. Your Rights and Choices Depending on your location, you may have the right to: Access your personal information Request corrections Request deletion of your data Opt out of SMS or email communications To exercise these rights, contact us at info@greatlakes-ev.com.
8. Links to Other Websites Our website may contain links to third-party sites. We are not responsible for their privacy practices.
9. Changes to This Privacy Policy We may update this policy periodically. Updates will be posted on this page with a revised “Last Updated” date.
10. Contact Information
Great Lakes EV LTD
828 Hall Ave Dayton Ohio 45404
Phone: 937-522-0207
Email: info@greatlakes-ev.com
Privacy Policy Link: https://greatlakes-ev.com/privacy-policy
SMS Terms of Service
Last Updated: 11/01/2025
By opting into SMS messaging through any web form, checkout page, service request, or other opt-in method, you agree to receive SMS/text messages from Great Lakes EV (“we,” “our,” or “us”). These messages may include—but are not limited to: Appointment reminders Service updates Order confirmations Shipping notifications Account or billing alerts Customer-service communications Safety, diagnostic, or vehicle-related notifications Promotional or marketing messages (only if you specifically opt in to marketing) Messaging Frequency Message frequency may vary depending on your interaction with our services, orders, or support requests.
Costs: Message and data rates may apply depending on your mobile carrier plan. Opt-Out Instructions You may opt out at any time by replying: STOP This will immediately unsubscribe you from all non-mandatory SMS communications. Transactional messages related to safety, fraud, or account integrity may still be sent when required.
Help / Support: For assistance, reply: HELP. You can also visit our website at: https://greatlakes-ev.com/privacy-policy To learn how we collect, use, and protect your information, review our Privacy Policy: https://greatlakes-ev.com/privacy-policy Terms of Service For full website and service terms, please visit: https://www.greatlakes-ev.com/termsofservice
SMS Consent: By consenting to SMS communications: You confirm that you are the owner or authorized user of the mobile number provided. You agree to receive the types of messages described above. You acknowledge that consent is not required to purchase goods or services. SMS consent is not shared with third parties.